Frequently Asked Questions
General FAQs
What services does Atlas Cooling & Heating provide?
We offer residential and light commercial HVAC services, including installations, repairs, $98 tune‑ups, maintenance agreements, indoor air quality solutions, and 24/7 emergency services.
What areas do you serve?
We proudly serve Shreveport, Bossier City, and surrounding communities.
What brands do you work with?
We specialize in American Standard equipment, including high‑efficiency models, and indoor air quality products.
Do you offer emergency services?
Yes — we provide 24/7 emergency HVAC repair for urgent needs.
Do you offer financing?
Yes. We offer 0% interest financing through Synchrony (72 months) & Wisetack (36 months).
Maintenance FAQs
What is included in your maintenance agreement?
Our ComfortCare Residential Plan
($189/year) includes:
2 visits per year (spring A/C + fall furnace tune‑up)
Priority scheduling
10% discount on repairs & IAQ products
No overtime fees
Detailed health reports after each visit
Do you offer commercial maintenance plans?
Yes. Our PerformancePro Commercial Plans are custom‑priced and include tailored visits, compliance reporting, 24/7 emergency response.
How much is a one‑time tune‑up?
A tune‑up costs $98 per visit per system.
Why is regular maintenance important?
It help prevents breakdowns, lowers energy bills, extends equipment lifespan, improves indoor air quality, and ensures priority service during peak seasons.
How do I schedule maintenance?
You can call, text, email, or use our website.
Installation FAQs
Do you provide free estimates for new installations?
Yes. We offer free in‑home consultations (30–90 minutes) with multi‑option estimates.
What warranties are included with new installations?
Residential: 10‑year parts + 1‑year labor
Commercial: 1‑year parts & labor
How long does an installation take?
Most installations take 8–10 hours, depending on complexity.
Repair FAQs
What is your warranty on repairs?
Residential repairs: 1‑year parts + 90‑day labor (excluding drain line flush)
Commercial repairs: 1‑year parts + 90‑day labor
Can repairs be financed?
Yes. Repairs over $1,000 can be 0% interest financed through Synchrony (72 months) & Wisetack (36 months)
What should I do if my HVAC system isn’t working?
Call us immediately. We’ll schedule a service call, diagnose the issue, and provide a detailed cost estimate before work begins.
Commercial FAQs
What types of commercial properties do you service?
We service nursing homes, assisted living facilities, restaurants, retail stores, and downtown buildings with rooftop or high‑tech HVAC systems.
Do you partner with property management firms?
Yes. We work with property managers to provide HVAC services and tailored maintenance plans.
Do you offer free on‑site quotes for commercial maintenance?
Yes. All new commercial jobs include a no‑cost on‑site consultation.
Scheduling & Communication FAQs
How will I know when the technician is on the way?
You’ll receive automated notifications via Housecall Pro when your appointment is scheduled, when the technician is en route, and when the job is complete.
Can I reschedule or cancel my appointment?
Yes. You can reschedule or cancel by phone, text, or email.
How do I pay for services?
We accept cash, check, credit card (COD), and financing for eligible repairs/installations.
Customer Support FAQs
What if I’m not satisfied with the service?
Your satisfaction is our priority. Contact us directly, and we’ll work to resolve any issues promptly.
How do I provide feedback?
After your service, you’ll receive an automated review request. Your feedback helps us improve and ensures we continue to provide top‑notch service.
What if I have more questions?
Call us at (318) 517‑1715 or email service@atlascah.com. We’re here to help!